Client journey

Client journey

Our process…

How we will help…

We believe that making the right financial decisions is not the same as making quick decisions. We will guide you through our simple 6 stage process at a pace you are comfortable with. There is no pressure or obligation to proceed and we only move forward when you feel informed and reassured that you are making the best choice.

1. Initial Consultation

This is an opportunity for us to get to know each other. We will listen to what is important to you, what you are hoping to achieve and set clear objectives. We will answer any initial questions you may have, provide you with information about us, the advice areas you are looking at and give you a clear indication of our processes and fees. There is no cost to you for this meeting.

2. Fact Finding

As part of the initial consultation we will take time to fully assess your current circumstances, we believe the better we know you and your finances the better we can put together a plan that suits you. This part of the process will include a comprehensive assessment of your attitude to risk

3. Research

Once we have identified the areas of your finances you would like our help with, we will then take time to research the best solution for you. Being independent means any recommendation will be based on an assessment of a range of relevant products that are sufficiently diversified in terms of type and provider to ensure your investment objectives can be suitably met. When putting together a recommendation we will consider your views on risk and any potential tax implications.

4. Present Recommendations

When we have completed our research we will present our recommendations to you, in writing and talk you through the recommended solution. We will be clear on the risks involved and the charges so when you are making your decision you are fully informed and comfortable about how we will meet your objectives.

5. Implementation

We will handle any necessary paperwork involved in arranging any plans you have decided to proceed with, including ensuring you have full visibility of your investment online.

6. Ongoing review service

We understand that your priorities and financial circumstances will change over time and we will be there to ensure that your solution remains suitable to meet your objectives. We believe in being proactive in keeping you updated about the performance of your plans are always at the end of the phone to answer any questions you may have.

Our ongoing review service

This service includes but is note limited to 5 main stages

Ongoing service We understand that your priorities and financial circumstances will change over time. We will be there to ensure that your solution remains relevant and flexible to suit these changes. We believe in being proactive in keeping our clients updated about the performance of their plans, and always at the end of the phone to answer any questions you may have. We pride ourselves on establishing long term relationships with our customers and for most people we believe that ongoing advice is essential.
That is why we offer an annual ongoing review service, where we will provide a periodic written assessment of suitability on some or all of your financial products.

This service includes but is not limited to 5 main stages:
1. Assessment and analysis of your current portfolio
2. Update of your personal circumstances and objectives
3. Provision of a valuation report
4. Implementation of any recommended changes including withdrawals
5. Post review summary and next steps plan.

What our clients say

Simon has provided regular monitoring and updates throughout the turmoil caused by the pandemic to ensure that my pension funds are faring as well as possible during the crisis”

Peter
Happily Retired Lecturer.

“With Simon’s help and advice, all my separate pension pots have since been consolidated such that there is now a much better Investment Plan in place. Having since taken early retirement, Simon has provided excellent advice and guidance as to the most efficient route that we should be taking in releasing funds from our savings and pension pots. This in turn has given us much confidence for the future, and we look forward to Simon’s ongoing assistance and support accordingly.”

Malcolm
Newly retired technician.

Lisa asked me what I wanted from my money and advised me without being pushy. I felt she understood what I needed and I would not hesitate to recommend her to anyone needing advice. she has always been readily available when I had any questions. I feel she is always keeping an eye on things for me. I feel so secure knowing you are keeping an eye on things for me!

Jo
Receptionist

“Lisa makes the options clear, giving a great understanding of the pros and cons. She makes the risks clear as well as the rewards, and does not overstate either. She is warm and listens well, but she is also very efficient and does not waste your time. She makes it simple but is not simplistic. She is incredibly helpful, even sorting through our old piles of pension paperwork and weeding out what we needed to keep and what we could destroy. When things change in the market Lisa gets in touch proactively to suggest tweaks to the portfolio. She is incredibly approachable but also very professional. Couldn’t be happier. I have walked way from 2 Financial Advisors before Lisa, but she is a keeper!

Jaqueline
Director

“Simon set up, and took on the management of, an investment portfolio. I can honestly say I would not have known how to navigate the complexity of it all and make the most of my options without him. Throughout Simon was exceptionally clear, well-informed, pro-active, supportive and helpful, and a great pleasure to deal with. I could not recommend someone more highly…. The outcome far exceeded my expectations… The process, too, was much easier and straightforward than I expected –all thanks to Simon’s knowledgeable and clear advice and guidance.”

Naomi
Professor

“Lisa had a clear understanding of our circumstances and needs, and gave advice that was appropriate , concise and sensible. I am fully satisfied. Lisa approached my requirements my understanding what I need ( I am financially cautious) and giving advice that was highly suitable.”

John
Retired

“Lisa thoroughly reviewed our portfolio. Outlining convincingly that it was feasible. Proactively came up with a comprehensive plan. She took on board our situation and considerations receptively. Very friendly and easy to get on with… We can’t fault Lisa. We had quotes and advice from three financial advisors. But her approach was more energetic, friendly and responsive. Plus myself and wife got along with her very easily.”

Peter & Janet
Retired

“Simon is very knowledgeable and explains options clearly.  I feel confident that he is giving me very good advice and he takes time to talk to you and understand your particular circumstances.  I am really happy with the service I get from simon.  He is the expert and I went to him as I did not want to invest money without getting advice from someone who knows and understands the markets.”

Rosamunde
Retired Teacher.

“I have been so satisfied with the service and professional advice that I was given.  I found him very knowledgeable, polite and very professional.  We know we can contact him anytime we have questions or instructions, and he always contacts us if there is anything that may affect out plans”

David
Design Engineer

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