Regulation & status:

Millward Wealth Management Limited of 274 Dunchurch Road, Rugby, CV22 6HX, is authorised and regulated by the Financial Conduct Authority (FCA). Our FCA Number is 919164. You can check this by going to the FCA Register at www. fca.org.uk/register or by contacting the FCA directly on 0800 111 6768. We provide independent advice on packaged retail investment and insurance products which include but are not limited to pensions, investment bonds, unit trusts, annuities, ISAs and savings plans and structured investment products. Our recommendations will be based on an assessment of a range of relevant products that are sufficiently diversified in terms of type and provider to ensure your investment objectives can be suitably met. Millward Wealth Management Limited is an insurance intermediary. We will provide a personal recommendation about the insurance products we offer. We carry out a “fair analysis” of the market in order to identify a suitable product. This means that we compare products from a sufficiently large range of insurance providers in terms of cover, price, quality of service and other relevant features in order to select the appropriate policies of you.

For Mortgages, Secured Loans, and Equity Release Products:

 

1. We offer advice across all regulated mortgage contracts.
2. We will advise and make a recommendation for you after we have assessed your needs, based on a comprehensive and fair analysis of the market.
3. We have access to the widest possible range of products and companies.  We are not limited in the range of products we will consider for you.
4. We offer a comprehensive range of mortgages from across the market, but not deals that you can only obtain by going direct to the lender.

 

Client category – Investments:

It is a requirement of the Financial Conduct Authority that all clients are categorised into one of three categories (Retail, Professional or Eligible Counterparty). We have categorised you as a ‘Retail Client’. This affords you the maximum protection under current legislation. You have the right to request a different categorisation but if you do so, you must be aware that ‘Professional Clients’ and ‘Eligible Counterparties’ may receive a lower level of consumer protection.

Client category – Mortgages/Insurance:

We will either class you as a Consumer or Commercial customer. A commercial customer is one where the insurance is arranged wholly or mainly for the purpose of your trade. Consumers must take reasonable care to answer all questions correctly and not make any misrepresentations because any misrepresentation whether intentional or not could impact the validity of the contract and could even void it. Commercial customers must ensure they disclose every material circumstance that could potentially affect the policy.

Method of Communication:

Millward Wealth Management Limited will communicate with you in person, by telephone, email, instant messaging, video call and social media.

Services and products not regulated by the FCA:

Some of the products and services we provide are not currently regulated by the FCA including (but not limited to) arranging and advising on certain types of offshore schemes and investments, along with some type of buy to let mortgages. Because advice given on these products is not regulated by the FCA you may not have any rights to financial redress under the Financial Ombudsman Service or Financial Services Compensation Scheme with regard to any future disputes. We will make you aware if our recommendation includes such products or services.

Client Instructions:

We only accept written client instructions. We may refuse at our discretion to accept certain instructions, although such discretion will not be exercised unreasonably. When clients wish to effect a transaction, perhaps to invest additional funds or withdraw funds, we strongly recommend that the proposed transaction be discussed with us first. This gives us the opportunity to check whether the transaction is suitable and, if appropriate, recommend a more suitable alternative course of action. If you implement a transaction directly with a provider or instruct us to do so on your behalf on an Execution Only basis, without taking advice, you may not be protected by the Financial Ombudsman Service or the Financial Services Compensation Scheme. Execution Only business will be confirmed as such and you may be asked to confirm that no advice has been sought or provided. When we have arranged any transactions on your behalf, we will not give you any further advice or service unless you have specifically agreed to an ongoing service for which we will be separately remunerated as detailed in a Fee Agreement.

Client money:

Millward Wealth Management Limited does not handle client money. We never handle cash or accept a cheque made payable to us unless it is a cheque in settlement of our fees in accordance with a signed fee agreement. Crossed cheques for investments should only be made payable directly to the investment provider. You should decline to give money to, or write cheques payable personally to, an individual adviser and any receipt by them personally of such a payment from you will not be regarded by us as being a transaction for which we will have any responsibility.

Conflict of interest & material interest:

A conflict of interest may arise where, in the course of our business, our interests (or that of our employees or directors) or the interests of one of our clients, might compete (directly or indirectly) with our client’s interests. Where we identify specific conflicts of interest, we take appropriate and proportionate measures in an effort to prevent, monitor, manage and control the potential impact of those conflicts on our clients. A copy of the policy is available for inspection upon request.

 

Verification of identity:

As part of our regulatory duties, we are obliged to verify, as a minimum, the identity, place of residence, source of funds and source of wealth of each client. This process may require sight of certain documentation. We are unable to forward any applications or money to third parties/product providers until our verification requirements have been met. We take no responsibility for any delay in investing where Identity Verification is outstanding. In circumstances where sufficient verification is not received in a timely manner after we have received completed applications, the application(s) and any monies may be returned to you un-invested. Please note that verification may include the interrogation of online resources such as the electoral roll and Her Majesty’s Treasury’s financial sanctions lists.

Our services 

Advice:

Details of the services we provide and how we work with clients are contained in the Information about Costs and Services document.

Payment for Services:

When we have agreed a fee for any work or service that we will provide on your behalf, we will require you to sign a Fee Agreement to confirm the services that will be provided and the fees and/or commissions that will apply, together with details of how those fees will be paid and what cancellation rights you have.

Termination of your agreement with us:

The information contained in this and other disclosure documents remains valid unless and until superseded by a later version. All agreements, including any fee agreement, remain in force until cancelled by you or us. Legal Governance of any Agreement is governed by and shall be construed in accordance with English Law and the parties shall submit to the exclusive jurisdiction of the English Courts.

Product cancellation:

After being put in place, most financial products will carry a right to cancel for a short period, typically 14 days for most investments and 30 days for pensions and insurances. Please refer to the specific product literature for more information.

Complaints Procedure:

If you have any complaint about the firm, or a service we have provided, please let us know by writing to our office address or by email or telephone. We promise to deal with your complaint in a fair and objective manner. We will provide you with a copy of our formal complaints procedure upon request or upon receipt of a complaint. If we are unable to resolve a complaint to your satisfaction you will usually have the right to take your complaint to the Financial Ombudsman Service http://www. financial-ombudsman.org.uk/ .

Financial Services Compensation Scheme (FSCS):

We are covered by the Financial Services Compensation Scheme (FSCS) and you may be entitled to compensation from the scheme if, for any reason, we cannot meet our obligations. This will depend on the type of business and the circumstances of the claim.

Investments – Most types of investment business are covered up to a maximum limit of £85,000:

Insurance – Advising and arranging are covered for 90% of the claim, without any upper limit. For compulsory classes of insurance, advising and arranging is covered for 100% of the claim, without any upper limit.

Mortgages – Mortgage advising and arranging is covered up to a maximum limit of £85,000. Further information about the compensation scheme arrangements is available from the FSCS www.fscs.org.uk/consumer.

Risk Warnings:

You are advised that because investments can fall as well as rise in value, you may not get back the full amount invested. Past performance is not a reliable indicator of future performance. Other key risks will be included within our suitability report and in product provider literature. Please ensure that you fully understand all such risks – ask us if you need more information or clarification. We will act in your best interest when making recommendations. While we will always endeavour to recommend suitable solutions, most recommendations carry some degree of risk. Such risks could be circumstantial, for example your ability to afford the recommendation, or product related, such as the risk that the value of investments can fall. We will discuss the most relevant risks with you. They will also be documented in the suitability report and in product literature, so that you are well informed before making a decision to proceed. Please ensure that you fully understand all such risks – ask us if you need more information or clarification.